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Every
call agent goes through a well established recruitment process
that includes; written tests, group discussions, call simulation
and personal interviews, before they are put on to the training
process. Global Team Network ensures that every agent
signs a Non-Disclosure Agreement at the time of induction
for business secrecy and confidentiality.
The following minimum criteria is adhered to by Global Team
Network while recruiting:
-
Excellent
Communication Skills
-
Confidence,
tactfulness and call handling ability
-
Minimum
College Level Education with strong PC skills and
knowledge of LAN/WAN environments
-
Strong
problem-solving skills and decision-making ability
-
Business
orientation
-
Very
high standards of selection process
The
key training components are:
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