Global Team Network offers the contact center service to a large number of businesses:

• Airlines.

• Banks/Financial Services.

• Insurance.

• Health Care & Pharmaceuticals

• Software, Hardware & other IT Product Companies.

• Tourism and Hotels.

• Retail (Catalogue/TV)

Other Service Industries The requirements of each of the vertical segments are met through the inbound and outbound services of the Global Team Network’s Contact Center:

• Outbound Services
• Achieve
• Telephone and Web based business development
• Telemarketing and Product promotion
• Lead Generation / Qualification / Management
• Campaign Management
• Market Research & Opinion Polls (VoIP)

• Inbound Services:
• Web Management
• Distribution Management
• Catalogue and Order Fulfillment
• Customer Service
• Help Desk
• E-Support

Through Global Team Network's E-Support solutions, we can provide your customers with many levels of online assistance, including:

        Instant chat, for real-time text-based conversations

·       Page push, in which the agent "pushes" a web page onto the customer's screen

·      "Follow me", which allows the customer to watch what the agent does

·       Split screening, for comparison-shopping

·       Form sharing, for assistance with completing forms

Customers can also request an immediate or scheduled call back from an agent.
Service Levels
Global Team Network's comprehensive SLA covers:

• Average speed to answer
• Abandon rate
• First call resolution rate
• Client satisfaction survey
• Average Call Handle Time
• E-mail response time

Global Team Network is prepared to renew and offer specific service level requirements of the customers.