Data Access and Security
Global Team Network's Contact center
Contact Center Service 
Technology at the Contact Center
Agents Profile
Ramp-up Capability
Customer Engagement Cycle
Infrastructure at Offshore Development Centers
Data Access and Security
Data Storage, Business Continuity 
and Disaster Recovery
Facility Picture
Summary

 

  • Data Storage, Business Continuity & Disaster Recovery

    • Own data center designed and set up to Global Standards.

    • 50 TB of Data storage capacity (scalable in a short time)

  • Applications level security through OS hardening, security tools like CA's E-Trust suite, Best practices, scanning tools to audit the host machines, security policy that enforces effective password management and control, policy compliance management tool that verifies consistent compliance
    to our security policy.

  • Customer data protection from unauthorized access through Internet

    • Firewalls, access through Secure Socket Layer (SSL), Virtual Private Network system (VPN) data encryption, Intrusion Detection System (IDS), Remote Access Servers (RAS) for end-to-end secure connectivity.

  • Physical Security

    • Access Control (Swipe card facilities).

  • Third party Security Audit

  • Partnership for implementing the security architecture of Cisco, IBM and Computer Associates for deploying state-of-art security tools and appliances.

  • Tied up with India's apex R&D cum academic center, Indian Institute of Science, (IISc) for constant research and development in the field of Internet Security