Business Process Outsourcing
Global Team Network's Contact center
Contact Center Service 
Technology at the Contact Center
Agents Profile
Ramp-up Capability
Customer Engagement Cycle
Infrastructure at Offshore Development Centers
Data Access and Security
Data Storage, Business Continuity 
and Disaster Recovery
Facility Picture
Summary

 

Leader in Customer Care Management & Tele-services in India
Global Team Network offers advance & secure Contact Data Collection and Management systems A fully integrated approach managing inbound and outbound customer interactions Installed capacity of 400 workstations (scalable to 2000) Integration of multiple channels of communications for a customer to. 

  • Achieve greater market share

  • Provide lower cost of service.

  • Achieve improved productivity through multi tasking.

  • Provide new sales and service opportunities

  • Provide efficient Billing & Collection services.

  • Provides customized solutions with latest technologies and human approach Global Team Network optimizes the use of the following outsourcing tools to deliver customized solutions:

    • Expert recruiting
    • Staffing
    • Training and Certifications
    • Knowledge based tools 
    • Dedicated management team

Global Team Network's trained employees manage the contacts utilizing:

  • Phone
  • Internet (E-mail, web-chat)
  • Mail
  • Fax
  • Interactive Voice Response (IVR)
  • Web-self help
  • Voice over IP (VoIP)